NHS Jobs applicant CSAT results: Another satisfied customer

We spoke to over 1,500 people – both employers and applicants – to find out about how you use NHS Jobs and how we can better meet your needs.

The survey was designed to measure the applicants profile, their job search behaviour and their most recent application made. Alongside this, we also measured the ease of using NHS Jobs, satisfaction ratings and the likelihood to recommend the service.

Senior Service Delivery Manager, Nicola Dickinson, said: “I’d like to say a huge thank-you to everyone who took part in the survey. Your feedback is really helping to shape the new service and helping us understand what is important to you.”

Here’s a snapshot of the applicant survey results:






This survey has been a huge benefit to us as it means we’re able to identify any pain points you experience when using the service and we can address those and improve them for future use.

As you know, we’re developing an all-new NHS Jobs service which is being released in stages to groups of users between now and the end of 2020. You can read more here about how we’re using your feedback to improve the service, with a new, user-friendly interface and updated and improved training guides.

We’re always looking for more people to get involved in user research and testing the new service. Contact us to get involved in a way that suits you.