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NHS Jobs CSAT results: Another satisfied customer

We spoke to over 1,500 people - both employers and applicants - to find out about how you use NHS Jobs and how we can better meet your needs.

The survey was designed to measure the employer profile, preferred methods of communication, usage and confidence levels, suggested enhancements and satisfaction in both using and contacting the NHS Jobs service.

Senior Service Delivery Manager, Nicola Dickinson, said: "I'd like to say a huge thank-you to everyone who took part in the survey. Your feedback is really helping to shape the new service and helping us understand what is important to you."

Here's a snapshot of the employer survey results:








Employers gave a Net Promoter Score (for overall satisfaction) of -16 and a score of -3 for likelihood to recommend the service. Some of the reasons behind the score were the system being useful, but taking time to work out how to use and the website sometimes being difficult to navigate.

This survey has been a huge benefit to us as it means we're able to identify any pain points you experience when using the service and we can address those and improve them for future use. As you know, we're developing an all-new NHS Jobs service which is being released in stages to groups of users between now and the end of 2020. You can read more here about how we're using your feedback to improve the service, with a new, user-friendly interface and updated and improved training guides.

Keep your eye on future editions of the NHS Jobs newsletter to see the results of the candidate survey.

We’re always looking for more people to get involved in user research and testing the new service. Contact us to get involved in a way that suits you.