NHS Business Services Authority

Workforce Tools. Reimagined.

ESR is the national workforce solution for the NHS in England and Wales. It enables organisations to pay employees and record their personal, employment, skills, and training information.

Are you optimising the ESR solution to realise benefits now?

Find out more: 

NHS Business Services Authority

NHSBSA at ConfedExpo 2023

Let's get our ducks in a row!

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Workforce Services

Our platforms and services enable the career pathways of colleagues across health and care, helping the NHS to support its people.

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Primary Care Services

We are privileged to play a key role in supporting primary care in the NHS. We work with pharmacy, dentistry, ophthalmic and GP providers to support the delivery of their critical services to the NHS.

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Data and Insight

We provide open, clear and actionable data and insight to high standards of data governance, empowering our customers to make informed decisions.

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Citizen Services

We support members of the public to gain access to healthcare and help with health costs as well as other helper services to which they are entitled. These are delivered as a range of national services on behalf of the DHSC grouped in three categories: