NHSBSA at Health Plus Care 2022

The NHS Business Services Authority is an Arm’s Length Body of the Department of Health and Social Care (DHSC), responsible for providing platforms and delivering services that support the priorities of the NHS and local health economies. We manage around £39 billion of NHS spend annually providing these services nationally and at scale. As our reputation develops as a trusted delivery partner, the breadth and depth of services that we have been asked to provide has grown significantly. This page provides a brief outline of our most widely used services with links to further information.


Workforce Services: Our platforms and services enable the career pathways of colleagues across health and care and help the NHS to support its people.

Primary Care ServicesWe are privileged to play a key role in supporting primary care in the NHS. We work with pharmacy, dentistry, ophthalmic and GP providers to support the delivery of their critical services to the NHS.

Citizen Services: We support members of the public to gain access to healthcare and help with health costs as well as other helper services to which they are entitled. We supported over 3.9 million applications in 2021 from people who need help with health costs.

Data and Insight: We provide open, clear and actionable data and insight to high standards of data governance, empowering our customers to make informed decisions.

Our service delivery is supported by our award-winning Customer Contact Centre that managed 2.6 million contacts in 2021.

As well as delivering efficiencies through technology and digitisation, we help the NHS to reduce losses though our exemption checking services for NHS prescriptions and dental treatment. We reduce these losses by educating patients, improving their understanding, and creating a positive behaviour change and deterrent effect. We have also introduced Real Time Exemption Checking (RTEC) which allows the pharmacy team to see if a patient has a known exemption and is eligible for free NHS prescriptions. They complete the check when the patient’s medication is dispensed. Since we began checking exemptions in 2014 we’ve recovered over £107 million which has been paid back to NHS England and NHS Improvement.

These pages provide a brief introduction to the NHSBSA and our main services. To find out more, or to read our Strategy, Business Plan or Annual Reports, visit our website www.nhsbsa.nhs.uk 

We are the NHS supporting the NHS