NHSBSA at Best Practice 2022

We’re an Arm’s Length Body of the Department of Health and Social Care (DHSC), responsible for delivering business services that support the NHS and local health economies. We manage around £39 billion of NHS spend annually providing these services nationally and at scale. Through digitisation, the use of technology and designing around the needs of our customers, we deliver great taxpayer value, providing significant savings for the NHS which can then be reinvested in frontline care.

We are the NHS supporting the NHS.


Workforce Services:  Our platforms and services enable the career pathways of colleagues across health and care and help the NHS to support its people.

Primary Care ServicesWe are privileged to play a key role in supporting primary care in the NHS. We work with pharmacy, dentistry, ophthalmic and GP providers to support the delivery of their critical services to the NHS.

Citizen ServicesWe support members of the public to gain access to healthcare and help with health costs as well as other helper services to which they are entitled. These are delivered as a range of national services on behalf of the DHSC grouped in three categories: Exemption Services, Health and Community Services and Overseas Healthcare Services.

Data and InsightWe provide open, clear and actionable data and insight to high standards of data governance, empowering our customers to make informed decisions.

These pages provide a brief introduction to the NHSBSA and our main services. To find out more, or to read our Strategy, Business Plan or Annual Reports, visit our website www.nhsbsa.nhs.uk