2024 CCA Global Awards

NHS Business Services Authority Contact Centre wins two awards

The NHS Business Services Authority (NHSBSA) has won two awards at the CCA Global Excellence Awards 2024, which celebrate outstanding achievements in customer service excellence. 

The NHSBSA Customer Operations team were named Silver Winners in the Contact Centres – Great Places to Work category for their efforts to create an excellent workplace culture. The team also won Gold in the Most Effective Attraction & Recruitment Programme category, spotlighting their approach to talent acquisition. 

The NHSBSA is dedicated to ensuring it remains an excellent place to work. In our recently launched 2024-2029 strategy, 'Our People' is a key strategic goal, highlighting our commitment to fostering an inclusive work environment that promotes engagement and wellbeing. 

Kate Nesbit, Head of Customer Operations, said: “I’m delighted to hear that our fantastic contact centre colleagues have been recognised once again in the CCA Global Excellence Awards.  

“Not only did we win Gold in the Most Effective Attraction & Recruitment Programme category, but our Customer Operations team took Silver in the highly contested Contact Centres – Great Places to Work category.   

“Both awards are testament to the amazing efforts of our people in pursuit of excellent customer service. You should all be very proud of these achievements!”  

Anne Marie Forsyth, CCA Executive Chair, said: "It's been another incredible year for the businesses in the CCA network. Many difficult situations have been faced, ways of working continuing to evolve, and customers need support more than ever as the cost-of-living crisis presents new challenges.  

“Members of the CCA network are self-selecting in their shared goals to improve customer service, and come from public and private sectors, large and small. Lots of lessons have been learned and it is a true privilege to learn of the approaches taken to uphold excellent practices, supporting customers and employees as all strive to deliver the right outcome for the business and the customer.   

"Huge congratulations to all the shortlisted entrants and winners who truly represent the best in customer service."  

As an Arm’s Length Body of the Department of Health and Social Care (DHSC), the NHSBSA is responsible for providing platforms and delivering services that support the priorities of the NHS, Government, and local health economies. With over £100 billion of NHS spend annually flowing through our systems, the NHSBSA delivers national services at scale and has offices located across the country in Newcastle, Fleetwood, Wakefield, Middlebrook, and Eastbourne. 

Contact Information

Rosie Moorhouse

Media and Campaigns Officer

NHS Business Services Authority