Trussell Trust

NHS staff volunteer at Gateshead food bank

Staff from NHS Business Services Authority (NHSBSA), which has headquarters in Newcastle, have been volunteering their skills and collecting food donations for their chosen corporate charity partner the Trussell Trust food bank.

Contact centre staff joined the chief executive and others to help people visiting the food bank in Gateshead, in the organisation’s latest step to support the charity on Friday. 

Last week the Trussell Trust reported that in the past year 1.6m food parcels were given out to people in need, with the number soaring by 73% in five years.

In December alone 1.3 tonnes of food was collected at in the Newcastle offices which lasted the food bank just over a week (they issue around 1 ton of food per week at the Trussell Trust in Gateshead). Staff at the Eastbourne office collected over 3.3 tonnes of food.

As well as this staff also offer up their business skills, and support visitors with writing CVs and applying for jobs for instance.

The NHS Business Services Authority (NHSBSA) aims to break through negative stereotypes associated with people living in poverty to show that illness, disability, family breakdown or the loss of a job can happen to any of us.

Heather Walters, who works for the NHSBSA, experienced extreme poverty after she finished college. She said: “I couldn’t afford food anymore; I was already buying the cheapest I could and shopping around for the yellow stickers so I could have some fresh food and not just smart price noodles. Bills were going up. I couldn’t ask family to help. Before this, I had never heard of the Trussell Trust, nor had we ever used food banks before.  I am so proud that NHSBSA is supporting the Trussell Trust. Together we can make a difference and inspire people around us to take action and help in some way.”

Michael Brodie, Chief Executive of NHS Business Services Authority said: “The Trussell Trust aims to end hunger and poverty in the UK by supporting over 1,200 food banks which provide emergency food and support to people locked in poverty. We collect food parcels to help but we felt that we can make a significant social impact by also offering them support with our business skills and expertise to really make a difference. We care about the impact we have as an organisation, this is not just the help we provide to people with health costs, but the wider impact we can have on society as a whole.”

Garry Lemon, Director of Policy, Research and External Affairs at the Trussell Trust, said: “At a time when we’re seeing an ever-increasing need at food banks, having the support of new partners like NHSBSA helps us provide vital practical support to frontline projects on the ground. Our shared values of compassion and delivering holistic support make us complementary partners. We’re really grateful for their support to ensure people get the best possible help at a time when it's most needed. ”

Contact Information

Sahdia Hassen


Notes to editors


Pictured: Michael Brodie with Sophie, an agent from the contact centre

Notes to Editor:


About the NHS Business Services Authority

The NHS Business Services Authority is an Arm’s Length Body of the Department of Health and Social Care which provides a range of critical central services to NHS organisations, NHS contractors, patients and the public. Its purpose is to be a catalyst for better health and its vision is to be the delivery partner of choice for the NHS. For more information about the NHSBSA, please visit


About the Trussell Trust

  • The Trussell Trust is an anti-poverty charity that supports a network of more than 1,200 food bank centres across the UK.
  • It takes more than food to end hunger. The Trussell Trust therefore does three things: supports its network to provide emergency food to people referred; helps food banks to provide on-site additional help or signpost people to relevant local charities to resolve the cause of referral; and brings together the experiences of hundreds of communities on the front line to challenge the structural issues that lock people in poverty, and campaign for long-term change so we can see a future without the need for food banks.  Read more at