Changes to Pharmacy Sales telephone number

The NHS Business Services Authority (NHSBSA) has launched a new Pharmacy Sales helpline number.

For advice about selling NHS Prescription prepayment certificates (PPCs), or help logging on to the PPC Sales Portal, pharmacy contractors can now call 0300 330 1009

The helpline is open Monday to Friday 9:00-17:00.

For more information about selling PPCs, visit:

The NHSBSA, has also seen a recent increase in the number of complaints from patients who have been given the Pharmacy Sales Helpline number in error.

Patients who wish to re-order or buy an NHS PPC can do so via the PPC enquiry line on 0330 330 1341 or by visiting: 

Do not give out the Pharmacy Technical Helpline number to patients or members of the public. The number for the PPC Sales Portal is only available for providing technical help to contractors.

Contact Information

Kate Blush

Senior Media and Campaigns Officer

NHS Business Services Authority

Notes to editors

About the NHS Business Services Authority

The NHS Business Services Authority is a Special Health Authority and an Arm’s Length Body of the Department of Health and Social Care which provides a range of critical central services to NHS organisations, NHS contractors, patients and the public. Its purpose is to be a catalyst for better health and its vision is to be the delivery partner of choice for the NHS. For more information about the NHSBSA, please visit